Siempre buscamos asegurarnos de que a nuestros clientes les encanten nuestros productos, pero si necesita devolver un pedido, estaremos encantados de ayudarle. Simplemente envíenos un correo electrónico directamente y lo guiaremos a través del proceso.

Depende del creador y del producto. Todas las opciones se describen en la página del producto, así que busque opciones de personalización allí.

You can apply at any time during the standard one-year warranty period, starting from the date of purchase.

No. The extended warranty is completely free. Simply apply within the standard one-year warranty period from the date of purchase, and your coverage will be extended to three years total at no
additional cost.

・Initial defects
Initial defects upon arrival (such as damaged or dirty packaging), missing accessories, incorrect model or size selection, etc.
※ In the case of initial defects, if the replacement product also has issues, we can send another replacement (limited to the warranty period).

・Installation failure
Dust trapped during installation, air bubbles, misalignment, etc.

・Issues during use
Cracks or shattering that occur during normal use.

The following cases are not covered by the warranty:

• The product is outside the applicable warranty period.
  
• Damage caused by intentional acts, misuse, improper handling, or minor scratches that do not affect normal use.
  
• Products that have already received a warranty replacement, including second or subsequent claims for the same item.
  
• Cases where the order number or sufficient details about the issue cannot be provided.
  
• Products purchased from unauthorized sellers or outside the official SmartDevil website and authorized retail channels.