Siempre buscamos asegurarnos de que a nuestros clientes les encanten nuestros productos, pero si necesita devolver un pedido, estaremos encantados de ayudarle. Simplemente envíenos un correo electrónico directamente y lo guiaremos a través del proceso.

Depende del creador y del producto. Todas las opciones se describen en la página del producto, así que busque opciones de personalización allí.

You can apply anytime within the standard warranty period — one year from the date of purchase.

No, the extended warranty is completely free. You just need to apply within the standard warranty period (1 year from purchase), and it will be extended to 3 years at no additional cost.

・Initial defects
Initial defects upon arrival (such as damaged or dirty packaging), missing accessories, incorrect model or size selection, etc.
※ In the case of initial defects, if the replacement product also has issues, we can send another replacement (limited to the warranty period).

・Installation failure
Dust trapped during installation, air bubbles, misalignment, etc.

・Issues during use
Cracks or shattering that occur during normal use.

The following cases are not eligible for warranty service:

• If the product is already past its warranty period
• Damage caused by intentional acts, misuse, improper handling, or minor scratches that do not affect normal use
• Products that have already received a replacement under warranty (second or later claims for the same item)
• Cases where the order number or details of the issue cannot be provided
• Products purchased outside of authorized SmartDevil retailers or the official website