Contact us via WhatsApp:+1 3024441566
Scan the QR code to contact us via WhatsApp: +1 3024441566
frequently asked questions
Have questions about the warranty?
We’re here to help
1. What is the warranty period?
The standard warranty period is 1 year from the date of purchase.
If you apply for the extended warranty, the warranty period can be extended to 3 years at no additional cost.
2. What is the warranty coverage?
During the warranty period, we offer one free replacement service for any product-related issues you may encounter. This includes, but is not limited to:
- Damage during shipping
- Wrong or missing items
- Screen protector installation failure
- Malfunctions during normal use
3. Which products are eligible for this warranty?
This warranty is valid solely for products purchased via official SmartDevil sales channels, which include but are not limited to the SmartDevil official website, Amazon official store, and Rakuten official store.
For products purchased from other third-party channels, please contact the store where you bought the product directly for after-sales and warranty support.
4. How to request warranty support?
Should you require any further assistance, please do not hesitate to contact us via our official email address (support01@smartdevil.com) or our WhatsApp line (+1 3024441566) .
5. How to extend warranty?
Upon submission of the extended warranty form or upon contacting us, we will help you extend your warranty period from one year to three years at no extra cost. Throughout this extended term, we remain committed to assisting you with any product-related concerns and will provide one free replacement service.